Support & Consultation Decision Map

Find the right accessibility support resource for your needs.

What Do You Need Help With?

Select Your Situation

Urgent Access Issue Someone with a disability can't access content or a service right now Learn About Accessibility Training, resources, or guidance for creating accessible content Review or Testing Get content, website, or document reviewed for accessibility Purchasing Software Evaluating accessibility of a product before purchase Building Something New Accessibility guidance for new web projects or applications Accommodation Request Student or employee needs specific accessibility accommodation

Urgent Access Issues

Immediate Response Required

If someone cannot access content or services they need right now:

  1. Email:accessibility@arizona.eduwith "URGENT" in subject
  2. Include:What's inaccessible, who needs access, when it's needed
  3. Response time:Same business day for urgent issues

While waiting for a response, consider:

Learning & Training

Live Training

Scheduled Sessions

  • Training Calendar
  • Monthly workshops
  • Department-specific training (request)
  • New employee orientation sessions

Reviews & Testing

Document Review

Word, PowerPoint, PDF

Submit documents for accessibility review before publishing.

Turnaround:3-5 business days

Submit:accessibility@arizona.edu

Website Audit

Web Pages & Apps

Request accessibility evaluation of websites or web applications.

Turnaround:1-2 weeks (varies by scope)

Request:Submit request form

Procurement & Purchasing

VPAT Review

Before Purchase

Submit vendor VPATs for accessibility evaluation before purchasing software.

Process:

  1. Request VPAT from vendor
  2. Submit toaccessibility@arizona.edu
  3. Receive evaluation report

VPAT Review Guide

Pre-Reviewed Software

VPAT Library

Check if the software has already been evaluated:

Browse VPAT Library

Development & Design

Design Consultation

Early Stage Projects

Get accessibility input during design phase—before you build.

Best for:New websites, major redesigns, application development

Request:Submit consultation request

Code Review

Technical Review

Request accessibility review of your code or implementation.

Include:Staging URL, specific components to review

Request:accessibility@arizona.edu

Accommodation Requests

Student Accommodations

Disability Resource Center

Students needing academic accommodations should contact DRC:

Employee Accommodations

Human Resources

Employees needing workplace accommodations should contact:

Alternate Formats

Materials Conversion

Request materials in alternate formats (Braille, large print, audio):

Contact:accessibility@arizona.edu

Turnaround:Varies by format and length

Response Times

Request Type Initial Response Resolution
Urgent access barrier Same business day 24-48 hours
Document review 1 business day 3-5 business days
Website audit 2 business days 1-2 weeks
VPAT review 1 business day 3-5 business days
General questions 1-2 business days Varies

Contact Information

Digital Accessibility Office